Once the order is confirmed, we cannot guarantee that it can be modified or canceled. If you made a mistake, contact us as soon as possible at hello@eliott-eloee.ch and we will do our best to assist you.

In Switzerland, delivery is free for purchases over 65 CHF. Below this amount, the delivery fee is 6 CHF.

For France, the delivery fee is 8 €.

Yes, for orders shipped to France, customs fees, the French VAT of 20%, as well as any customs duties may be required upon receipt.

If the provided address is incorrect or if the package cannot be delivered, the costs related to a new shipment may be at your expense.

In case of delay, you should first contact the carrier.

In case of confirmed loss of the package, a solution may be proposed, such as a refund or a new shipment.

In case of proven damage, we will carefully review your request.

Yes, some products can be returned if they are unopened, unused, and in their original packaging.

For hygiene and safety reasons, La Brume and the Care Oil cannot be returned.

Just write to us at hello@eliott-eloee.ch indicating:

• your first and last name
  
• your order number
  
• the product in question
  
• the reason for the return

If the return is accepted after verification, the refund can be processed within 30 days after receiving the returned product, excluding shipping costs.

The products do not emphasize an added fragrance logic. Some contain plant or floral ingredients that can naturally provide a light scent, varying according to batches and raw materials.